Returns & Exchanges
At Zamel’s Jewellery, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for change of mind on most items. Please ensure your jewellery remains in original, unworn condition with all packaging and certificates intact to qualify for a refund or exchange.
Verify Eligibility
Ensure your item was purchased within the last 30 days and is not a custom-made piece, an engraved item, or earrings, which are excluded for hygiene reasons.
Gather Documentation
Locate your original tax invoice or proof of purchase and ensure all original diamond certificates and warranty cards are included with the item.
Choose Return Method
You can return your item to any Zamel’s boutique nationwide for an immediate exchange or assessment, or contact our customer service team to initiate a return via secure mail.
Quality Assessment
Once received, our master jewellers will inspect the piece to confirm it is in original condition before we process your refund to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing