Frequently Asked Questions
Everything you need to know about your Zamel's shopping experience
What shipping options are available and what is the cost?
We offer standard and express shipping across Australia. Standard shipping is free for all orders over $150, while a flat rate applies to orders below this amount.
Does Zamel's offer a warranty on jewellery and watches?
Yes, all our jewellery comes with a 12-month manufacturing warranty. Most watch brands carry a 1 to 2-year international warranty depending on the specific manufacturer.
Can I return or exchange an item if I change my mind?
We offer a 30-day change-of-mind policy for a refund or exchange, provided the item is in original condition and accompanied by the receipt. Please note that earrings cannot be returned for hygiene reasons.
Do you provide professional ring resizing services?
Absolutely. We offer resizing services for most gold and silver rings. You can visit any Zamel's store for a professional fitting and a quote based on the specific design and metal.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also offer 'Buy Now, Pay Later' options like Afterpay and Zip.
How can I track my online order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.